DecisionMinesTM: Your Decisioning Support System for Enhanced Customer Loyalty
Cost of Customer
70% of companies focus on customer acquisition rather than retention
80% of consumers reject service providers due to poor customer service
Customer Lifetime Value
Only 35% of organizations are able to measure CLV accurately
Prescriptive Customer Management Solutions
Hugh Willis| Service Manager
Ensures that the best customer service is provided at all times.
Customer Satisfaction | Customer Growth
Which customer is not sending feedback and where do I need to push more?
I want better predictability on potentially problematic accounts.
The contract is up for renewal; what would be a safe rate revision pitch?
Mary Yarn| BU Head
Responsible for the overall growth of the BU, along with customer satisfaction.
Customer Satisfaction | Revenue
Which customer has the potential to grow and where do I focus my energy?
Bill Troy| Sales Manager
Increases customer conversion and minimizes attrition.
Conversion Target | Retention
I want early warnings on the probable customer drop with actionable insights into the focus areas for retention.
Which prospects should I focus on to get faster, quality conversions?