DecisionMinesTM: Your Decisioning Support System for Enhanced Customer Loyalty
For organizations across industries, the customer journey from strangers to leads to customers, and eventually promoters, separates a great business from an ordinary one. While the acquisition of a new customer can cause a significant dent to an organization’s finances as compared to retaining an existing one, both functions have equal importance when it comes to one defining factor—profitability. DecisionMines TM for Customer Management is a predictive analytics solution that leverages data science to empower decision makers with actionable insights and recommendations for ensuring a delightful customer experience and, eventually, a good ROI.
Cost of Customer
Acquisition
70% of companies focus on customer acquisition rather than retention
Customer
Service
80% of consumers reject service providers due to poor customer service
Accuracy of
Customer Lifetime Value
Only 35% of organizations are able to measure CLV accurately
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